Delivery FAQ

Everything you need to know about your MMBF delivery.

Find answers to common questions about shipping, delivery times, packaging, and your order.

1. When do you ship?

We ship orders on Tuesday and Thursday
Packages typically arrive within 2 to 3 business days after dispatch.

If your order hasn't arrived within the estimated delivery window, please contact us at millennialmarbles@gmail.com with your order number.

2. What states do you ship to?

We deliver all across the USA, except for Hawaii and Alaska. We are working on a solution for those!

3. Can I change my delivery address?

Please email us at millennialmarbles@gmail.com with your order number and the correct delivery address as soon as possible.

Since we try to dispatch orders as quickly as possible, address changes may not be possible once your order has been processed or shipped.

4. How do you ship your products?

Our products are packed according to their storage requirements. For temperature-controlled shipments, we use frozen water bottles to help keep products chilled. Please follow the storage instructions on the product packaging upon arrival.

5. What if my MM Beef Steak takes more than 2 days to arrive or arrives thawed?

MM Beef Steak is shipped frozen, and delivery typically takes 2 to 3 business days after dispatch.
Frozen arrival is not guaranteed, and MM Beef Steak may arrive chilled rather than frozen.

If your MM Beef Steak arrives damaged or in an unusual condition, please contact us with photos and a description of the issue.
Refunds or replacements are reviewed on a case-by-case basis, in accordance with our refund policy and applicable law.

* This section applies to MM Beef Steak only, not our canned products.

6. Can I get a refund if my can arrives dented?

Minor cosmetic dents may occur during shipping or due to temperature changes.

Cosmetic dents alone are not eligible for a refund if the can remains properly sealed and the product is safe to consume, except where required by applicable law.

If your can is leaking, swollen, deeply dented, damaged around the seams, or has a compromised seal, do not consume it. Please contact us with photos so we can review the issue.

7. Why do you use water bottles instead of gel packs?

We use frozen water bottles instead of traditional gel packs to help reduce unnecessary packaging waste.

Water bottles can be reused or recycled where facilities are available, and they don't contain gel filling that requires separate disposal.

It's a practical way to make our packaging easier to reuse and dispose of responsibly.

Still have questions?

We're happy to help!

Email us at millennialmarbles@gmail.com with your order number and any questions about your delivery.